Frequently Asked Questions
Find answers to common questions about your orders and our collection
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery status.
Do you sell physical gift cards?
We currently offer digital gift cards that are delivered instantly via email and can be redeemed at checkout.
Are your vinyl records brand new?
Yes, all items listed on our site are brand new and factory-sealed unless explicitly labeled as 'Pre-owned' or 'Vintage'.
Can I cancel my order after it has been placed?
Orders can be cancelled within 60 minutes of placement. After that, the order enters our fulfillment process and cannot be modified.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage to initiate a replacement.